Terms & Conditions
Last Updated: September 2026
Welcome to FATTYS.
These Terms & Conditions govern your access to and use of www.fatty.co.za, including any purchases, enquiries, registrations, communications or other interactions made through the website.
By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with them, please discontinue use of the website.
1. About FATTYS
FATTYS operates an online platform providing access to its product ranges, including pre-roll products, Trip Kulture products and other products that may be introduced from time to time.
For the purposes of these Terms & Conditions, “FATTYS”, “we”, “us” and “our” refer to:
Legal Business Name: [INSERT REGISTERED COMPANY NAME]
Registration Number: [INSERT COMPANY REGISTRATION NUMBER]
Website: www.fatty.co.za
Email: info@fattys.co.za
Telephone: 064 687 6958
Country of Operation: South Africa
The above legal-business information should be completed before this page is published.
2. Age Restriction
The FATTYS website and any age-restricted products displayed on it are intended solely for persons who are 18 years of age or older.
By accessing age-restricted sections of the website or attempting to place an order for an age-restricted product, you confirm that you are at least 18 years old.
FATTYS reserves the right to request proof of age or identity before processing, dispatching or handing over any age-restricted product.
Where satisfactory proof cannot be provided, an order may be refused or cancelled.
3. Legal Availability of Products
Products displayed on the website are offered only where their advertising, supply, possession, delivery and use are permitted under applicable South African law.
The appearance of a product on the website does not constitute a representation that the product may legally be purchased, supplied or possessed in every circumstance.
FATTYS reserves the right to withhold, refuse or cancel any transaction where fulfilment may contravene applicable legislation, regulatory requirements, licensing conditions or other legal restrictions.
Customers are responsible for ensuring that their acquisition, possession and use of any product complies with the law applicable to them.
4. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, pricing, quantities and other information displayed on the website are accurate.
Product imagery is provided for presentation purposes and minor differences may occur between photographs and the final product supplied, including packaging, colour, labelling or presentation.
FATTYS reserves the right to update product information, packaging, specifications and availability without prior notice.
Nothing displayed on the website should be interpreted as medical advice, a medical claim, a guarantee of a particular effect or a recommendation relating to the treatment or prevention of any medical condition.
5. Product Experience
Individual experiences may vary.
Any descriptions relating to product characteristics, strains, categories, flavour profiles, mood, experience or similar terminology are provided as general product information only.
FATTYS does not guarantee that any product will produce a particular result or experience for every customer.
Customers should exercise responsible judgment when using any product.
6. Orders
Submitting an order through the website constitutes an offer to purchase the products selected.
An automated order acknowledgement does not necessarily mean that the order has been finally accepted.
An order is regarded as accepted once payment has been successfully processed and FATTYS has confirmed that the order can lawfully and practically be fulfilled.
We reserve the right to decline or cancel an order where:
- a product is unavailable;
- an incorrect price or product description was displayed;
- payment cannot be verified;
- age or identity verification cannot be completed;
- delivery cannot reasonably be completed;
- fraud or misuse is suspected; or
- fulfilment of the order may breach applicable law.
Where an order is cancelled after valid payment has been received, any refund due will be processed using an appropriate payment method, subject to applicable law and payment-provider requirements.
7. Pricing
All prices displayed on the website are stated in South African Rand (ZAR) unless indicated otherwise.
Prices may be changed at any time without prior notice.
The price applicable to an accepted order will ordinarily be the price displayed at the time the order was submitted, except where there has been an obvious pricing or technical error.
Delivery charges, where applicable, will be displayed before checkout or communicated to the customer before the transaction is completed.
8. Payment
Payments are processed through the payment methods made available on the FATTYS website.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
FATTYS does not guarantee that every payment method will remain available at all times.
Orders will generally not be released for fulfilment until payment has been successfully received or authorised.
9. Delivery
FATTYS offers delivery to supported destinations within South Africa, subject to product availability, courier coverage and applicable legal restrictions.
Delivery times provided on the website are estimates and may be affected by courier delays, public holidays, severe weather, operational disruptions, incorrect delivery information or circumstances beyond our reasonable control.
Customers are responsible for supplying complete and accurate delivery details.
FATTYS will not be responsible for delays or failed delivery caused by incorrect information supplied by the customer.
Where age-restricted products are involved, the courier or FATTYS may require age or identity verification before handing over the parcel.
10. Discreet Packaging
Where available, orders are packaged with discretion in mind.
However, FATTYS cannot guarantee that no information relating to a shipment will ever be visible to couriers, payment processors, logistics providers or other service providers where such information is reasonably required to process or deliver an order.
11. Returns, Refunds & Cancellations
Returns, refunds and cancellations are handled in accordance with applicable South African consumer law and the FATTYS Returns & Refunds Policy.
Certain products may not be eligible for return once opened, used, tampered with or where return is restricted for reasons relating to hygiene, health, safety, deterioration or the nature of the product.
Nothing in these Terms & Conditions is intended to remove or reduce any statutory rights that a consumer may have under applicable South African law.
Where a product is damaged, defective or incorrectly supplied, please contact FATTYS as soon as reasonably possible so that the matter can be assessed.
12. Incorrect or Damaged Orders
Customers should inspect their order after delivery.
If an incorrect, damaged or defective product has been supplied, please contact:
Include your order number, a description of the problem and clear supporting photographs where appropriate.
We will assess the matter and provide the remedy required under our policies and applicable law.
13. Bulk & Retail Enquiries
FATTYS welcomes enquiries from qualifying retailers and other businesses regarding bulk purchasing, stocking opportunities or commercial relationships.
Submitting a bulk or retail enquiry does not automatically create a supplier, reseller, distribution or other commercial agreement.
Any wholesale or retail arrangement may be subject to additional terms, verification requirements, commercial agreements and applicable legal or regulatory requirements.
14. Responsible Use
Products must be used responsibly and only for lawful purposes.
Customers must not supply age-restricted products purchased through FATTYS to persons under 18 years of age.
Customers should not operate a vehicle, machinery or perform an activity requiring unimpaired judgment where use of a product may impair their ability to do so safely.
Products should be stored securely and kept away from children and other persons for whom the product is not intended.
15. Website Accounts
Where customer accounts are available, you are responsible for maintaining the confidentiality of your login details.
You agree to provide accurate information and to update that information where necessary.
FATTYS may suspend or terminate an account where there is evidence of fraud, unlawful activity, misuse of the website, repeated chargebacks, abuse of staff or customers, or a breach of these Terms & Conditions.
16. Intellectual Property
Unless otherwise stated, the FATTYS name, branding, logos, graphics, website design, written content, product photography and other original website material are owned by or licensed to FATTYS.
No content from the website may be copied, reproduced, redistributed, republished or commercially exploited without prior written permission, except where permitted by law.
Third-party brands and product names remain the property of their respective owners.
17. Website Availability
We aim to keep the FATTYS website available and functioning correctly but cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, server issues, security updates, network failures or circumstances beyond our control.
We reserve the right to modify, suspend or discontinue any part of the website without prior notice.
18. External Links
The website may contain links to third-party websites or services.
FATTYS does not control those third parties and is not responsible for their content, security, privacy practices or availability.
Accessing an external website is done at the user’s own discretion.
19. Privacy & Personal Information
Personal information collected through the website is handled in accordance with our Privacy Policy and applicable South African data-protection requirements.
Information may be processed where reasonably necessary for order fulfilment, customer service, delivery, payment processing, fraud prevention, legal compliance and other legitimate business purposes.
Customers should refer to the FATTYS Privacy Policy for further information regarding the collection, storage and processing of personal information.
20. Marketing Communications
Where you voluntarily subscribe to marketing communications, FATTYS may send information relating to products, new releases, news or promotions subject to applicable law.
You may unsubscribe from eligible marketing communications using the unsubscribe method provided or by contacting us.
Transactional messages relating to an order, payment, delivery, account or customer-service request are not necessarily marketing communications.
21. Limitation of Liability
To the maximum extent permitted by applicable law, FATTYS will not be liable for indirect, incidental or consequential loss arising solely from use of the website or circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by South African law.
Nothing in these Terms & Conditions is intended to waive any mandatory consumer protection afforded by applicable legislation.
22. Force Majeure
FATTYS will not be responsible for delay or failure to perform an obligation where that delay or failure results from circumstances reasonably beyond our control.
These may include severe weather, natural disasters, strikes, civil unrest, government restrictions, regulatory action, courier disruptions, network outages, power failures or other unforeseen events.
23. Changes to These Terms
FATTYS may update these Terms & Conditions from time to time.
The latest version will be published on this page together with an updated revision date.
Continued use of the website following publication of updated Terms & Conditions constitutes acceptance of the revised terms to the extent permitted by law.
24. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from the use of this website or a transaction concluded through it will be dealt with in accordance with applicable South African law and any consumer dispute-resolution procedures available to the parties.
25. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as severable to the extent required.
The remaining provisions will continue to apply.
26. Contact FATTYS
Questions regarding these Terms & Conditions can be directed to:
FATTYS
Email: info@fattys.co.za
Telephone: 064 687 6958
Website: www.fatty.co.za
South Africa